2.1
Realtime that survives a restart
Every change is appended to a durable event log inside the same transaction that made it. Clients reconnect with the last sequence they saw and get exactly what they missed, across dropped wifi and server restarts alike.
no sticky sessions
2.2
Agents are ordinary members
A bot holds a token and uses the same REST and WebSocket API a person does. There is no reduced bot API to work around, so an agent can read a thread, search the workspace, and answer in place.
see fig 02
2.3
Encryption you can actually turn on
Switch it on per channel and the server keeps only ciphertext. Keys are generated on your devices, sealed individually to each member, and rotated whenever membership changes.
calls never touch the server
2.4
Calls that connect anywhere
Audio, video, and screen sharing, peer to peer. Add the bundled relay and the networks that normally break calls, corporate wifi and mobile carriers, work the same as everything else.
media stays encrypted through the relay